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Form of work
SalaryThis role holder is responsible for all aspects of TFM service delivery at the site(s) across the region. Lead the engagement with building users’ groups and employee forums to understand perceptions of performance of the services and how the services could be better tailored to the client in the future. Responsible for the delivery of Additional Works that are identified as a result of our fixed service delivery.
Liaising with the Customer, on-site Teams, internal departments/teams and Sub-Contractors to ensure the TFM contract at site(s) level is delivered within the terms of the contract.
This role will have an emphasis on customer service and will be point of contact and escalation for all site(s) related activity, making sure the service on all sites is delivered and compliant with company procedures
What will you deliver?
- Maintaining good strong relationships with the customer and all internal stakeholders
- Ensure that quality is monitored via completing site audits/visits
- Complete and provide accurate daily/weekly/monthly reporting to senior management/client
- Attend Client meetings as required
- Monitoring and control costs associated with all tasks
- Manage the recruitment, retention, motivation, performance and development of the team against clear objectives
- Ensure all training requirements of the team are met and recorded
- Contributes to budget planning and reviews financial performance against budget
- Other management and operational duties that may be required from time to time to provide cover and resilience for services on site.
- Act as escalation for all emergencies/issues, escalating further accordingly
- Correct level of Technical Appointments is in place to delivery services across the region Responsible for additional works WIP for the sites / additional works to be completed on time and on budget / all PPM programmes to deliver full scope of services within SLA / correct level of Technical Appointments are in place to delivery services across the region
- Flexible working will be required in order to meet client expectations
On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;
- 25 days annual leave (+ public holidays)
- Life Cover equivalent to 2x times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women ), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Able to take a proactive approach to work and demonstrate good time management, working to deadlines and adhering to set procedures.
- Team player capable for leading and focusing team members to achieve their objectives.
- Knowledge of key legislation relating to the delivery of FM services
- Strong delegation and support skills
- Strong IT skills (Word, Excel, Outlook, CAFM Systems)
The NRL Group connect global engineering companies with the right people to bring their projects to life. Supporting contracting companies with their energy transition plans and working with our clients to build a cleaner, greener future.
We welcome applications from every walk of life and are committed to driving diversity within the industries we support, as a certified Inclusive Recruiter and armed forces friendly employer. We’re committed to making online job searches safe, you can find out more by searching for JobsAware.
