Regional Manager For South Of United Kingdom

Job Introduction

Rapport is hiring a Regional Manager that will oversee multiple client locations in the South of UK, including Birmingham, Cambridge, Cardiff, Reading, Bristol, and Jersey. 

Ideally the successful candidate will be based in the Birmingham area. 

If you are an inspirational people manager, who possesses strong financial acumen, are passionate about excellent service, and are great at building and maintaining client relationships, then this could be the role for you!

The successful candidate with provide exceptional front and back of house services as required and oversee the hospitality and catering function across the regional estate. The main goal is to provide an outstanding client experience whilst maintaining high standards, ensuring the team is compliant with all H&S requirements, and financial awareness is maintained.

This is a hybrid role that will involve both on site and and remote working with UK wide travel. 

Areas of Responsibility:

• Developing and maintaining relationships with clients, guests, decision-makers, understanding their drivers and the nature of their business
• Managing and inspiring a large team of guest services agents across a geographical range of client buildings
• Managing all aspects of the operation including staffing structure, overseeing team rotas, generating client/guest innovations, operational HR management and ER support
• Analysing and managing effectively all in unit costs
• Perform monthly financial activities to ensure client budget is met.
•  Full ownership of all H&S Compliance across the team including risk assessments, FSMS and WSMS

Key Responsibilities:

• To support each local client and the onsite team in managing the guest and client services.
• To lead, mentor and coach a large team of Rapport ambassadors.
• To take personal ownership and responsibility for the standards of service delivered at our Client locations.
• To ensure excellent reporting and account management disciplines are maintained at all times.
• To support account retention and contract growth, including generating innovations that enhance and maintain a seamless and personal guest journey.
• Travel frequently / weekly.

The successful candidate will:

• Have extensive experience of managing Front of House operations, including business support and guest services.
• Be mobile and available to travel a few days each week.
• Have experience within luxury hotels or the corporate business environment.
• Have commercial and financial experience of running successful business operations.
• Have an excellent command of the English language, both in verbal and written communication.
• Be highly organised and have an eye for detail.
• Have great interpersonal skills and a natural ability to positively influence business decisions.
• Have passion to achieve excellent guest service in everything that they do.
• Be able to work well under pressure and have the ability to be proactive and act with intuition.
• Ideally have previous experience in managing multiple sites and/or multi teams across different locations.

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport