Regional Service Operations Manager

SER are currently working alongside a Mental Health Service based in the Essex area who are currently seeking to appoint Regional Service Operations Manager on a permanent contract to cover their West and South Services. As the West and South Essex Regional Service Operations Manager you will be responsible for High, Medium, and Low Services, as well as any new future Services planning and directing the delivery of the Services goals in line with their values and ethos.

Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Job title: West and South Essex Regional Service Operations Manager

Location: West and South Essex

Contract Type: Permanent Contract 37.5hrs per week (Monday - Friday)

Salary: £TBC (subject to qualifications & experience)

Reports to: Head of Operations

Closing Date: Thursday 15th February 2024

Shortlisting: Monday 19th February 2024

Interviews will take place week commencing Monday 26th February 2024

About the role:

The West and South Essex Regional Service Operations Manager will work closely with the Head of Operations to:

• Deliver direction and guidance for all High, Medium, and Low Service managers and operational staff
• Ensure the smooth running of day-to-day operations across all High, Medium, and Low Services with responsibility for reporting on key performance indicators for each service and ensuring that there is effective communication across all West and South Essex Service operations.
• Contribute and support the Head of Operations in the development of new services and oversee their implementation across all West and South Essex locations. This role will evolve with the growth of this Mental Health Support Service. From time to time the job description will be reviewed and amended, to reflect changes in demand.
• To develop and sustain positive working relationships with the Head of Operations, Essex (North, South, East and West) London, and S.E Service Managers, Commissioners, and external Clinical/Service Partners.
• To provide operational direction and support to service teams, as required.
• To provide leadership, direction, and support to service managers and their teams, and ensure effective teamwork across all London and S.E services.
• To ensure that all activities add value for clients.
• To ensure service managers deliver measurable outcomes that demonstrate the positive impact for clients.
• To work with service managers ensuring that staff are adequately qualified to meet the needs of the company.
• To be responsible for the implementation of projects and activities of the company, which contribute to the effective delivery of the services and their performance.
• To implement and maintain all operational policies and procedures in line with effective, fair and consistent management of the services within the relevant legislation and regulation requirements.
• To support the implementation of systems, operational policies, and procedures to ensure maximum efficiency across all West and South Essex Services.
• To ensure that all West and South Essex projects and services operate within agreed budgets and achieve targets.
• To be responsible for service resourcing and working with the Head of Operations and HR in workforce planning and employee development

A full breakdown of the job specification will be provided to candidates successfully put forward to interview.

Essential Requirements:

• Own transport essential
• Experience in leading services across different locations/businesses
• Excellent level of maths and written English
• Ability to plan, manage and prioritise a high workload to meet deadliness
• Excellent communication skills - written and oral and negotiation skills
• Good organisational skills
• Sound budget management experience
• Able to show initiative along with good judgement and decision-making skills
• Attention to detail and accuracy
• Unwavering commitment to confidentiality
• Able to work independently with efficiency, initiative and minimal supervision
• Proficient computer skills and in-depth knowledge and skills in MS Office

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2022 - 2024.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.