Registered Manager

Registered Manager

We are looking for someone who can lead, mentor and coach a team who provide high quality person-centred care and support in a supported living setting and in community support for individuals with complex care needs, including autism and behaviours of concern. The successful candidate will be responsible for the day to day running of Moorview Care’s supported living services and community support, ensuring the team deliver safe, compliant and outstanding care and support.

This role will be accountable for 10 of our services within our Whitby and Scarborough region.

Area: Whitby & Scarborough Localities

Salary: Up to : £50,000 depending on experience

Benefits:

• Managers benefits will be sent separately
• Car allowance

About Moorview Care:

Moorview Care is a team of dedicated, kind and talented individuals who are passionate

about achieving positive outcomes for people with learning disabilities, autism, mental health and multiple complex needs.

We support people in their own homes (we call this Supported Living) and in the community, enabling individuals to live a full and varied life.. The people we support are empowered to have choice and control over their own lives and our team plays a huge role in enabling people to achieve this. We are advocates for the rights of those who require additional support.

We're a family-owned and run organisation that has been established for over 20 years. We have grown our services organically and now have 15 locations across Whitby, Scarborough, Bridlington, & Hull.

We pride ourselves on high-quality, person-centred support that we deliver around the clock.

Accountability & Responsibility

At Moorview Care, our Registered Managers (RMs) are ‘accountable performance managers’ leading their localities in terms of their performance delivery against all KPIs and metrics and will be held responsible for effective delivery of all care and support and be expected to liaise closely with internal and external housing landlords to resolve any matters arising.

The postholder will be required to manage the performance of their team; including their team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture.

Registered Managers will be accountable for the effective, compliant and safe provision of care and support in their registered services and will be the lead professional and a role model for their team. This means that the Registered Manager is accountable for delivery of high-quality consistent care and support which meets the personalised needs of the people we support and maintains their dignity and independence.

The Registered Manager is responsible and accountable for delivering, monitoring, maintaining and providing the highest standards of support and service delivery in line with our strategy of delivering an operating model that realises our mission ‘enable, empower, enrich’ and our vision of ‘stronger, better, different’.

The Registered Manager will be required to hold the CQC registration for an allocated group of Supported Living settings and Community Support. This registration requirement is driven by an organisation decision based on where in each circumstance is it most appropriate for the CQC registration to sit.

The Registered Manager will have overall responsibility for all aspects of the operational day to day leadership and management of their services which includes compliance with all regulatory and legislative requirements and internal standards (Housing/Quality/Compliance) and to the Local Authority and NHS contractual standard.

The Registered Manager will also have accountability for undertaking quality monitoring including audits of day-to-day practice and will be expected to be able to role model all aspects of a support worker role duties and responsibilities.

The Registered Manager is accountable for the effective management of the agreed support delivery hours and for ensuring the budgeted income/contribution levels are met within the setting/location. They are responsible for all team rostering, improving occupancy levels by proactively filling voids.

The Registered Manager will have responsibility for regional growth, implementation of organisational change and will have an active involvement in making strategic decisions about the future and growth of their locality.

Our Registered Managers are expected to be great role models for our culture and will be required to uphold our values and work in accordance with our Quality Assurance Framework (QAF). The post holder will therefore be accountable for their services delivery against people metrics, culture and process related to Moorview Care’s workforce strategy including attrition, growing and retaining talent, improving engagement and safe resourcing levels through the management of team vacancy levels and recruitment.

Registered Managers are responsible for actively minimising agency spend through proactive workforce planning.

Registered Managers are also responsible for the effective management of all Moorview Care’s owned resources including the environment and building management so that a high-quality environment is provided and housing compliance KPIs are met.

Registered Managers will line manage all Team Managers (TMs) whilst still retaining overall people management accountability for all Support Workers within their Region. This includes effective management of the rota, payroll processes, supervision, annual leave, sickness absence management, capability and all other formal matters as and when they arise.

Registered Managers will be required to be great at coaching and growing the talent in their teams; ensuring all are exceptionally well trained, that all successfully complete all mandatory and required learning and development to achieve our compliance standards and that development opportunities are provided.

Registered Managers will be responsible for ensuring competency levels are being attained (for new starters and then maintained for all).

Registered Managers will need to be experts on all relevant regulatory requirements, legislative and national policy

frameworks for their localities. They will be required to have an in-depth understanding of organisation policies and procedures and for ensuring they are in place, such as managing performance, sickness absence, and health and safety.

Registered Managers are accountable for ensuring registration and Care Quality Commission (CQC) compliance with a minimum service rating achievement of “Good”.

Who are we looking for?

• NVQ Level 5 qualification or above.
• Full driver's licence with no more than 6 points and Class 1 business insurance (expenses paid for insurance where necessary).
• Registered Manager’s Enhanced Disclosure from the Disclosure and Barring Service
• Willingness to work flexibly and to keep knowledge and skills up to date.
• Have values aligned to Moorview Care and display the behaviours associated with those values.
• Required to travel around a geographical area of Supported Living settings within the Region.
• The post holder will be assigned to either individual or a group of supported living settings within a defined geographical area – this may change from time to time and location flexibility is a requirement under our terms and conditions of employment.

A comprehensive job specification will be sent upon application

Job Type: Full-time

Salary: £50,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Referral programme

Experience:

• Registered Manager: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)
• NVQ Level 5 (required)

Work Location: In person