Relationship Manager - Bb

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive.

As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows.

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market.

From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.

We are currently seeking an experienced individual to join this team in the role of Relationship Manager.

In this role, you will:

•    Conduct face to face meetings with SME clients, with an average of 50-65 clients in portfolio.
•    Manage portfolio values of approximately £1.5m and SME clients with a £2-15m turnover.
•    Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business.
•    Grow the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.
•    Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes.
•    Have a comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews.

To be successful in this role you should meet the following requirements:

•    Experience of working in relevant environments, i.e. Business/Corporate Banking, Financial Services would be advantageous.
•    Proven ability in identifying and meeting customer needs.
•    Evidence of commercial lending.
•    Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service.
•    Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.  
•    Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes.

This is a hybrid role based at Castle Donington with a requirement to travel throughout the East Midlands region. A full UK driving licence is essential.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500