Relationship Manager - Bb

Some careers prize diversity more than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are seeking a customer focused and commercially minded person to join this team in the role of Relationship Manager.

The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk, and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams. 

Your responsibilities will include: 

•    Face to face meetings with SME clients, with an average of 65 clients in portfolio
•    Managing portfolio incomes of over £2m and SME clients with a £5-15m turnover
•    Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business.
•    Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.
•    Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes.
•    Comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews.

The ideal candidate for this role will have:

•    Experience of working in relevant environments, i.e. Relationship Management, Business/Corporate Banking 
•    Experience of working with customers and building relationships
•    Commercial credit and lending experience
•    A passion for delivering excellent customer service and proactively looking for innovative ways to improve this service.
•    Experience of winning or developing new business
•    Comprehensive understanding of risk management and the relevant regulatory processes 

This is a hybrid role based at HSBC, Bond Court, Leeds. The successful applicant will be required to undertake frequent travel throughout West Yorkshire area for face to face meetings with clients.

Applications welcomed on either a full time or a part time basis.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.