Remortgage Team Leader

Knights has always done things differently; in 2012, we were the first organisation of our type in the UK legal sector to attract private equity investment, enabling us to move from the traditional partnership model to a corporate structure, creating a clear separation between management / ownership and fee earners.

The success of our model was reflected in very attractive growth over the following 6 years and since our listing on the AIM market in June 2018, we have reported year on year growth.

With nearly 1500 colleagues across 23 locations and our strong organic growth, combined with a number of high-quality recent acquisitions means we are now a more diversified business with strengthened positions in our key target markets. We have the team and financial resources in place to deliver our organic and acquisitive growth strategy as we scale up to be the leading legal and professional services business outside London.

Our business model and culture remain a clear differentiator from many legal services businesses enabling us to recruit individuals who wish to work in a modern professional services business. The Group's strong position in its markets, increased scale, national reputation, differentiated model and unique culture is enabling us to attract high quality talent.

The role

We have an exciting opportunity for an experienced Team Leader to manage a team of remortgage case workers and assistants, working in our Integrar business.

Integrar is a market leader in the provision of remortgaging and refinancing services and is part of Knights the leading legal and professional services business outside London. Our business model and culture remain a clear differentiator from many legal services businesses enabling us to recruit individuals who wish to work in a modern professional services business.

Integrar specialises in delivering Remortgage services for lending institutions and intermediaries such as banks, building societies, mortgage brokers, estate agents and financial advisors.

It is a hugely exciting time to join the business as it continues to build upon its success within this sector.

Responsibilities

The Team Leader will be responsible for managing, coaching, and supporting a team of remortgage caseworkers to deliver a first-class service and experience.

Your responsibilities as Team Leader – Remortgage, will include.

• Motivating and leading the team to ensure that an excellent service to borrowers and lenders.
• Be an integral part of our performance management processes such as undertaking monthly 1 to 1 meetings.
• Providing coaching and mentoring support, including identifying and supporting on-going training and development requirements.
• Assisting with the teams’ caseloads as needed, to ensure workloads are managed effectively.
• Liaising with the client and borrower and other external parties.
• Providing management information and reporting on all aspects of remortgage activity.

If you’re somebody who enjoys people management and coaching and developing people, a fast-paced, customer centric environment, this could be the job for you!

Skills & Experience

• Proven experience of leading and coaching teams, ideally gained within a similar customer focused, volume environment.
• Previous experience of managing and motivating teams.
• Excellent written and verbal communication skills.
• Strong people and performance management skills, including mentoring and developing teams.
• An understanding of the remortgage process would be beneficial.
• Proven IT skills, and ideally, experience of using a case management system.
• An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements.
• A careful and methodical approach, with a high level of accuracy and attention to detail
• Customer focused with a strong commitment to client care and providing a friendly and helpful first-class service.

In return you’ll be offered excellent training, company benefits and be part of a supportive and collaborative team.

We offer a unique environment; you will be part of a one team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment.

Most excitingly of all, you can help change the way we all think about and deliver the future of legal and professional services in a friendly, caring business, with little (if any) hierarchy. Our culture of positivity and transparency, provides a great platform for the right people to take their careers to the next level.

If you would like to make a positive difference to your career, get in touch with our Recruitment Manager, Kerry Steele for a highly confidential and informative discussion about why Knights is different. Kerry can be contacted on 07842 032361or by email at [email protected].