Responsibilities include:
- Providing Technical Support services in the field of Remote Patient Monitoring and CRM devices.
- Providing technical information to customers in response to inquiries/reports from the field.
- Performing product evaluations and testing based on reports from the field.
- Providing back-up support to field Clinical Specialists/Territory Managers in the areas of sales support (Remote Care and device management), regional training seminars and troubleshooting.
- Conducting product training to in-house personnel.
- Assisting in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
- Providing technical response to corporate Abbott website inquiries.
- As needed, providing technical and clinical assistance to Regulatory Affairs personnel (in-house).
- Coordinating efforts with international division staff to resolve product/clinical issues involving international customers.
What you’ll need:
- Experience in a similar support/troubleshooting/customer service position (degree preferable)
- Fantastic engagement with customers/interpersonal skills
- Excellent verbal and written communication skills
- Good experience in use of analytical tools and software
- Ability to work effectively within a team in a fast-paced changing environment
As you’d expect from an innovative global healthcare company, we offer excellent salaries and a competitive range of benefits to support you and your family, including a defined-contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme, within a lovely office environment.