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Form of work
SalaryWe are looking for a skilled Remote Support Engineer, who will be given the flexibility to work anywhere remotely in Milton Keynes.
You will have the amazing opportunity to work for one of Europe's leading Solar Power Inverter and Energy storage companies. They are a company full of ambitious, innovative thinking and passionate individuals. As our client continues to expand globally, they are looking for a Remote Support Engineer.
What you will be doing as the Remote Support Engineer
- First level support of O&M issues, communicate with customer and provide support
- GSP system tickets handling for O&M
- Support region service team to identify problems and develop corrective action plans, and tracing and manage progress
- Scheduling and execution of preventive and predictive maintenance with Region service team, and tracing and manage progress
- Support RSC manager to manage hotline service partner to avoid SLA violation according to the contract
- Scheduling and execution of preventive and predictive maintenance with Region service team, and tracing and manage progress
- Support RSC manager to manage hotline service partner to avoid SLA violation according to the contract
Who you are and what you will bring?
- Electrical Engineering degree (as you will need to understand ACDC, Low/Medium voltage etc)
- Ideally excellent knowledge about PV inverters
- English language at a C1 level and above
- Based in the UK
- A valid driving licence
- Willingness to travel
- Excellent experience in dealing with customers in critical situations
What will be offered to you as the Remote Support Engineer
- Opportunities for career development
- Desirable compensation and benefits
- International working environment
- Bonus payment based on pre-agreed and signed KPI agreements
- Technical and commercial training in their headquarters in Germany.
This is an incredible opportunity for you, experienced Remote Support Engineer to join a company full of ambitious leaders whose mission is to create clean power for all.
