Removals Administrator

RELOcruitment are delighted to be working alongside an award-winning & Storage Firm. They provide professional removals and storage solutions all over the globe.
They are now looking for a Removals Administrator to join their busy team based in Kent.
The ideal candidate will have strong Customer Service experience and a problem track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.
Industry experience will be also be beneficial however, this is not essential.
Responsibilities:
* Be the one point of contact throughout the customer’s journey which involves understanding the customer’s needs and in turn improving the customer’s experience. You will be expected to maintain excellent customer service and communication standards at all times.
* Solve problems and use intuition to resolve any issues from the client.
* Maximise sales opportunities and up-sell products and services to the customer.
* Consistently work to company and legal standards when processing documentation.
* Deal with all administrative enquiries in a professional and timely manner is a must, along with ensuring all documentation is accurately checked before processing.
* Partaking in team meetings and briefings when planned.
Required Skills:
* Customer-centric with the ability to create a great customer experience and build rapport with customers.
* The ability to actively listen.
* The ability to work with others and share best practice.
* Enthusiastic and self-motivated with a positive approach to your work and a “can do” attitude.
* Excellent organisational skills with the ability to prioritise workload.
* Excellent time management, with the ability to work well under pressure.
* A passion for completing all tasks to the highest standard and be driven by results.
* Proficient IT skills – Office, Word, Excel.
* Must be eligible to work in the UK