Renewals Coordinator

Job Description
Role Purpose: To provide a professional renewal service to Landlords and Tenants, which surpasses all customer expectations. Be committed to achieving and exceeding your own and your team targets.
Responsibilities:

• To take individual responsibility for delivering a quality, personal service to your designated portfolio of customers and colleagues, within a compliant and professional manner
• Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels adhered to
• Contacting both Landlord and Tenant three months prior to a tenancy end date and effectively negotiating a tenancy renewal
• Negotiating rental increases in line with local market conditions
• Handling objections effectively
• Producing tenancy paperwork in accordance with legislative requirements and following of Lettings` procedures
• Raising the correct fee and obtaining payment in accordance with the Landlord’s TOB and Tenant regulations
• Using the company tools and systems to chase and execute tenancy documents
• Maximising the fixed term renewal’s conversion, and ensuring cross referrals of potential business to other parts of the Group
• Ensuring internal procedures are followed and continuously support achievement of business growth goals

Experience & Skills Required:

• Experience in Lettings, contract negotiation or customer service-based roles
• Outstanding communication and customer service skills
• Ability to successfully negotiate and influence with a variety of customer types
• Enjoy working at a fast pace with high volumes
• A keen eye for detail and committed to getting things right first time
• Enjoy working in a target driven environment and working to deadlines
• Ability to develop and maintain strong internal and external relationships
• Good team Player
• Able to stay calm under pressure
• Excellent organisation skills
• Excellent PC and related technology skills

Functional Knowledge (training provided):

• Level 3 - Technical award in Residential Lettings and Management (within 12 months of joining the company)
• By engaging with the company’s learning tools to continually enhance knowledge and skills, particularly developing:
• Working knowledge of Company’s Terms of Business and Tenancy Agreement
• Good understanding of the Housing Act 1988
• Customer relationship management techniques
• Negotiation and objection handling techniques
• Relevant processes, policies and standards
• Working Hours: Monday – Friday, 37.5 hours weekly, 9.00 – 5.30 (1 hour lunch) *

*On rare occasions, if business demands are necessary, hours may vary between 8am – 8pm Monday – Saturday with prior agreement
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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