Repairs AdministratorTemporary Opportunity via BRC
Job Title: Repairs AdministratorLocation: Cornwall (Hybrid working) Sector: Social Housing Type: Temporary Contract 3- 4 Months + Rate: £14.23 per hour (PAYE including holiday) Hours: 37 Mon - Fri 9-5 BRC are working with a reputable Housing Association to recruit an experienced administrator on a temporary basis for 3-4 months with the possibility of extension. To support the busy repairs team and contractors delivering works to tenant's properties Job Information:
- In this role, you will be responsible working closely with the repairs team, organising and managing the scheduling of emergency repair work orders, customer appointments and inspections to customer's properties
- Manage inbound and outbound calls to and from tenants regarding repairs to their properties
- Maintain and manage accurate records in relation to workload, raising and processing orders and collating frequent updates on progress of all works from subcontractors
- Manage repairs requests from tenants, booking and scheduling appointments with contractors and re-scheduling when necessary
- Liaise with customers on the phone and via email
- Answer queries raised by tenants relating to works being carried out, timescales and liaise closely with the trades staff and contractors relating to works
- Monitor and maintain the scheduling systems to ensure status updates are received
- To liaise closely with the managers of the service and provide seamless support in the management of cases, ongoing enquiries
- Attend and participate in meetings with managers and stakeholders
Job Information:
- Strong administration and organisation skills
- Knowledge of using computer systems including Outlook
- Customer service and social housing experience
For more information on this role call Branwen on or send a copy of your CV
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