Repairs Administrator

Repairs Administrator - Part Time Temporary Opportunity via BRC Job Title: Repairs AdministratorLocation: Camborne, Cornwall (Hybrid working) Sector: Social Housing Type: Temporary Contract 6 Months Rate: GBP13.45 per hour (PAYE including holiday) Hours: Part time 20 hours + overtime may be available BRC are working with a reputable Housing Association to recruit an experienced administrator on a temporary basis for 6 months to support the busy repairs team and contractors delivering works to tenant's properties Job Information:

• In this role, you will be responsible working closely with the trades team, organising and managing the scheduling of emergency repair work orders, customer appointments and inspections to customer's properties
• Manage inbound and outbound calls to and from tenants regarding repairs to their properties
• Manage repairs requests from tenants, booking and scheduling appointments with contractors and re-scheduling when necessary
• Liaise with customers on the phone and via email
• Answer queries raised by tenants relating to works being carried out, timescales and liaise closely with the trades staff and contractors relating to works
• Monitor and maintain the scheduling systems to ensure status updates are received
• Maintain and update records on computerised systems, logging information and ensuring data and diaries are up to date and information is accurately logged
• Act as a point of contact for colleagues and team members, giving guidance and signposting appropriately

Job Information:

• Strong administration and organisation skills
• Knowledge of using computer systems including Outlook
• Customer service experience

For more information on this role call Branwen on or send a copy of your CV