Repairs Manager

Repairs Manager
Full Time Salary
£56,050

Employment Type
Full time

Hours Per Week
35

Region
Merseyside

Location
Watson Building, 4 Renshaw Street, Liverpool, L1 2SA

Contract Type
Permanent

Job Type
Property Services

Closing Date
29/03/2024

Ref No
2084

What you can expect from us

• We offer a competitive salary of £56,050
• 32 days annual leave plus bank holidays.
• Opportunity to further increase annual leave with service or through the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family.

Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.

• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications allowing you to develop your professional development to MRICS.

About the role
Onward Homes is now looking to recruit a Neighbourhood Repairs Manager to lead on delivery of a comprehensive day to day repairs and voids maintenance service to customers living in a the Merseyside area, by excellent contract management. To collaborate with colleagues and integrate day to day repairs service with the overall customer and neighbourhood service and the overall asset management service in order to ensure customers receive a seamless service.
This role is a home-based role with no obligation to attend an office daily but as an when required to so the role.
Responsibilities:
Contract Management
Ensure the day to day repairs and voids management contracts are implemented and managed to deliver excellent service to customers and to minimise void rent loss.

*

• Collaborate with colleagues in asset management and procurement to design contract specifications for the day to day repairs and voids contract.

Subject Matter Expertise

• To provide subject matter expertise to neighbourhood management colleagues on repairs and maintenance issues and contract management to ensure a joined up service to customers.

Risk and Insurance

• Manage all aspects of legal disrepair, insurance claims (including fire), mitigating risk and liability to comply with legal requirements.

Customer Service

• Be accountable for all aspects of customer service in delivery of day to day repairs and voids repairs in order to deliver excellent customer service.

Neighbourhood Plans

• Identify trends in customer behaviour, contractor performance and property repairs issues to ensure that neighbourhood plans and our strategic asset management approach reflect the needs and requirements of customers in relation to property issues.

Customer Voice

• Listen to customers, develop good working relationships and provide opportunities for customers to become involved and influence service provision and scrutinise performance at neighbourhood level.

Management, Leadership and Culture Change

• Manage the budgets, resources and priorities of the team ensuring effective and efficient use of resources to deliver agreed performance targets and customer satisfaction. Drive culture change across the organisation based on the 8 characteristics.

What are we looking for?
Essential:

• Experience of leading a team to high level performance.
• Experience of delivering high levels of customer service.
• Experience of housing management regulations and their application in a broad range of specialisms.
• Experience of contract management in a property and construction environment.
• Experience of interpreting complex data and using it to inform business decisions.
• Experience of leading and developing people.
• Experience of working proactively to develop services and improve customer satisfaction.
• IT skills – Microsoft office up to intermediate level.
• A Full UK Driving Licence and access to your own car.
• Educated to A level standard or equivalent qualification/ experience.
• Qualified Surveyor or equivalent qualification/ experience.

Desirable:

• Degree or equivalent qualification/ experience.

About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
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Job Types: Full-time, Permanent

Salary: £56,050.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Sick pay
• Store discount
• Work from home

Schedule:

• Monday to Friday

Work Location: In person