Repairs Neighbourhood Officer

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of the Assets and Sustainability team you will deliver effective communication during complex repairs and to contribute to continuous improvement and development of our reactive repairs service.
Why ForHousing?
• Hybrid working – most of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.
• Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
What you’ll be doing:
• To provide high quality, customer focussed services effectively, consistently, pro-actively and cost effectively, including:
• Complex repairs management including undertaking visits
• Point of contact for tenants when they have been decanted from their home to enable repairs to take place.
• Assisting with lessons learnt to drive service improvements where complaints solutions have failed
• Developing local communication and providing information to customers
• Taking responsibility for ensuring all issues that arise during cases you are involved in are resolved and - where unable to resolve directly signposting customers effectively whilst retaining ownership for resolving the issue
• Contributing to the development of and assist in the implementation and delivery of strategic plans and service standards.
• Developing and strengthening customer satisfaction with the repairs service
• Ensuring services are positively focussed on customers
What we’re looking for:
• Working towards recognised housing qualification
• Knowledge of relevant housing legislation
• Understanding of housing management in the social sector
• Highly developed organisational, communication, decision-making and workload management skills
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
Please note we reserve the right to close this advert early, depending on application volumes.

Proud member of the Disability Confident employer scheme