Repairs Scheduler - Housing

An excellent opportunity has arisen for a Repairs Scheduler / Contact Centre Advisor who are seeking a new long term temporary assignment working for a leading Housing provider based in North London

You will form part of the Repairs Team working in a busy contact centre.

Your main duties will include;

• Responding to incoming calls / emails / portal requests relating to repairs and maintenance issues.
• You will liaise directly with residents to determine the type and priority of the repair.
• Contact the relevant contractor to schedule an appointment.
• Inform resident at every stage of process.
• Ensure all repairs enquiries are recorded and dealt with in an effective and efficient manner.

Applicants must possess;

• Previous experience of working in a maintenance call centre environment.
• Sound knowledge of general office administration procedures.
• Good computer literacy skills and experience of common software packages.
• Strong customer service skills - ability to deal with customer enquires effectively.
• Good organisational skills and the ability to multi-task and prioritise.
• Polite and courteous - instil confidence and have credibility with clients and customers.
• Ability to organise workload in a methodical way for maximum effectiveness and efficiency.
• Be self-motivated and able to work unsupervised.
• Be honest, trustworthy and conscientious.
• A team player with excellent interpersonal skills
• Able to respond to requests promptly and meet deadlines

If this opportunity is of interest to you then please submit your CV immediately. There are multiple roles available.