Repairs Work Planner

Job Title - Repairs Work Planner

Location - Cambridge CB4

Contract - Temporary

Hours - 37

Job Description

To manage co-ordinate and monitor building services appointments daily including reallocation of work to operatives to ensure appointments are achieved on target during sickness absence, holiday periods and prioritise jobs based on urgency. Monitor performance to ensure service delivery and customer satisfaction targets are achieved. Ensure that building services works carried out by trade operatives and sub-contractors are accurately recorded and processed to deadline. Provide support to the building response supervisor to ensure service always runs smoothly.

Key Responsibilities:

• Manage appointments in collaboration with operatives, supervisors, and technical coordinators, ensuring clear communication and timely resolution of customer inquiries.
• Allocate work effectively to trades operatives and subcontractors to meet performance targets.
• Analyse customer satisfaction rates and implement improvements as necessary.
• Support the team supervisor in daily work allocation and streamlining operations, ensuring compliance with health and safety regulations.
• Liaise with the housing management team to address repair inquiries and provide advice on resolution.
• Coordinate responses to customer complaints and queries, adhering to corporate policies.
• Monitor subcontractor's work status and completion, ensuring adherence to agreed time lines and budgets.
• Collaborate with the Supplies and Purchasing service to ensure material and equipment requirements align with contract specifications.
• Raise building repair jobs within the management system as needed.
• Produce detailed reports analysing data and progress.
• Manage the allocation of emergency and priority jobs to technicians daily.

Requirements:

• Previous experience in the social housing sector.
• Relevant experience in work planning and IT systems utilisation.
• Experience in the repairs and maintenance sector.
• Customer-focused service experience.
• Understanding of property maintenance and construction practices.
• Knowledge of Health and Safety legislation related to property maintenance.
• Adherence to health and safety policies.
• Commitment to equality and diversity.
• Consistent behaviour aligned with organisational values.
• Collaboration with team members and support for corporate objectives.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)