Reporting Analyst

Homes for Students is one of the UK’s leading providers of student accommodation. We are seeking a Reporting Analyst to join our team based in Liverpool, working 40 hours per week from 9.00am to 5.30pm Monday to Friday. You will help working with all areas of the business and support the delivery of our business objectives across all key sales and marketing performance indicators by supporting the Revenue and Systems Manager.

Accountabilities/Responsibilities

• Support with weekly and monhtly client reporting, insight reporting
• Multiple internal and external ad hoc reporting
• Prepare data for ad hoc requests where required  
• Conduct monthly audits on key processes to ensure control points are being followed correctly
• Produce weekly reports to track budget spend
• Complete various administrative tasks as required 

Physical Demands:

• Must be able to view computer screens and other electronic equipment and paper reports for extended periods of time where visual strain may result

Skills and Abilities:

• Strong written, communication and numeric skills
• Exceptional attention to detail with the ability to work under pressure
• IT literate Advanced use of Microsoft Office Suite, including Word, Excel and Outlook
• Naturally inquisitive with the urge to develop knowledge and understand all elements of the business
• Ability to work to tight deadlines and as part of a team
• Excellent organisational skills
• Ability to achieve goals and targets within timescales

Personal Qualities

• Performance driven
• Willing to learn with a can-do attitude
• Deliver work to a high standard
• Commitment to equal opportunities
• Willing to be flexible and respond to changing circumstances

Essential

• Proficient in the Microsoft Office package
• Strong Excel skills
• Experience of working within various systems
• Experience of working on end to end processes

Desirable

• Experience of student sector

Behaviours and Attributes

• To genuinely treat all clients, students and other staff with the respect you would like to be treated and ‘day to day’ to engage effectively and be friendly, helpful, enthusiastic, courteous, positive and cheerful
• To maintain strict confidentiality in relation to all student matters and their personal data
• To follow guidance from line management and to supervise staff who you line manage to support achievement of these behaviour’s and attributes
• To co-operate proactively with quality audits and assessments
• To support any service failure issues by being proactive in coming up with ideas to resolve them quickly
• Be bold and speak up - tell your peers and line management where you have ideas to improve the service or where you feel the service is below standards and/or there are imbalances in the teams efforts which could upset the equilibrium or where you see or experience anything which you feel is wrong such as bullying, harassment or discrimination
• To attempt to reach your full potential by embracing our Personal Development and Annual Appraisal systems, participate actively in training courses
• To embrace innovation and changes positively in relation to new initiatives in order to improve the efficiency and effectiveness of the service
• To prioritise a number of competing tasks to programmed deadlines
• To be a role model treating everyone fairly and consistently 
• To work flexibly beyond our job role but within the skill sets you have where this improves service levels to the customers
• To work holistically as a true member of the Property Team, looking after the wellbeing of each member of the team and inspiring, supporting and motivating others in the team 
• To help deliver a culture where it becomes second nature to exceed clients expectations by delivering a high quality customer focused service consistently

What’s on offer:

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro-rata for part time colleagues)
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.

If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.