Research and Operations Administrator

Research and Operations Administrator

Salary £25k-£30k pa (pro rata) + excellent benefits

Office-based/Hybrid - minimum 3 days per week based at Harrogate office – free parking

Permanent, Part-Time (25 hours per week) spread over 4/5 days

Do you have strong administration and communication skills that you could apply to a research business? Are you passionate about creating impact through your day-to-day work?

Harlow Consulting are a small and growing research agency based in Harrogate, with colleagues UK-wide. We have a reputation for delivering research with impact to public sector central and local Government departments, regulators, industry bodies and private sector organisations. We offer qualitative and quantitative research, evaluation, and qualifications and standards design.

Following continued growth, we are seeking a Research and Operations Administrator to support our company leaders and our team of researchers with day-to-day administrative activities. This role will span client projects and support the leadership team internally. This person will be working directly with business owners, Directors and senior external stakeholders, and will need to adhere to high professional standards at all times.

Given the office and team support responsibilities included in this role, the successful individual will work from our Harrogate office at least three days per week.

Key responsibilities:

• Set up initial project documentation and financial tracking.
• Access procurement portals to download and manage tender documentation.
• Work with research team to ensure project invoicing and reconciliation is kept up-to-date.
• Support research team in qualitative research recruitment activities, including scheduling for interviews and focus groups.
• Liaison with external agencies as required.
• Support leadership team in diary management, office management and planning.
• Maintenance of SharePoint documentation and transition of internal documentation to SharePoint.
• Minute taking of team meetings and transcription of interviews and focus groups.
• Book company travel and training, manage professional memberships and subscriptions and order office supplies.

Skills / Experience    

Essential        

• Excellent verbal and written communication skills to resolve queries and collaborate effectively          
• High professional standards, with experience of operating with discretion around sensitive matters           
• Proven ability to process and check data accurately, and excellent attention to detail
• Effective time management and prioritisation skills           
• Experience of working in a fast-paced professional environment                 
• Experience of working in Microsoft Office and Microsoft 365                 

Desirable:

• Previous experience in an administrative or business support role                 
• Experience of working in SharePoint                  
• Experience of procurement portals                     

Our benefits

We have strong ethos of support for all our colleagues at Harlow. As part of this, alongside your salary and on completion of probationary objectives, you will become eligible to receive:

• Company pension
• 8 bank holidays
• Generous Annual Leave Allowance
• Birthday leave
• Additional leave at Christmas
• Harlow Fridays – an additional day off each month outside of our busier December – March period.
• Volunteering leave
• Membership of Bupa Cash Plan
• A quarterly wellbeing allowance for personal use. Previously these have been spent on florist subscriptions, personal training sessions, independent bookshop vouchers, craft boxes among other things.

Interested? If you feel that you possess the relevant skills and experience for this role.  Then please send your cv by return.  A cover letter would be advantageous.

INDHS