Reservations Team Leader

Reservations Team Leader

PPHE Hotel Group is an international hospitality real estate company, our primary focus is full-service upscale, upper upscale and lifestyle hotels and great customer service!

We are looking for an enthusiastic, passionate, and committed Reservations Team Leader, with:

• Experience leading a team within the Hospitality Industry and/or a call centre environment
• Experience working with Opera PMS and/or Five9 Contact Centre solution is desired but not essential, as full training will be provided
• Upbeat, positive, and inspiring attitude. Ability to remain calm, patient, and polite if receiving customer feedback.
• Excellent communication skills, both verbal and written English (Dutch or other languages are not required, but an advantage)
• Highly organised with the ability to prioritise, multitask and problem solve
• Able to work flexible shift patterns including some weekends & attend the office when required (advance notice will be provided)

Benefits for you as our Reservations Team Leader:

• Package of £32,357 per annum
• Equipment provided to ensure you are working comfortably at home.
• 30 Days of holiday a year (inclusive of bank holidays) increasing with years of service
• Flexible access to salary through our Wagestream platform
• Open & transparent communication culture
• Exclusive discounts for PPHE & Radisson Hotels worldwide
• Exclusive discounts for Hotel Restaurants
• Complimentary lunch whilst working from the office.
• Access to our Benefithub discount platform
• Access to Vitality at work

If this sounds like the right role for you, apply now!