Residence Experience Receptions Supervisor

Interview Date: Monday 18 March 2024 Special Conditions: A variable shift pattern, working 5 days out of 7, lone working The Receptions Supervisor will be responsible for creating and maintaining a positive first point of contact for visitors into Campus Services Receptions. Under the direction of the Guest Operations Coordinator, the role will ensure the delivery of excellent customer care and smooth running of the reception for all staff, students, visitors and users. The role will maintain appropriate staffing levels and ensure that team members are sufficiently trained to effectively perform their duties.  This role is eligible for the Campus Services New Starter bonus (£1,000)* and Campus Services refer a friend bonus.. Apply today and if you are appointed, In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six month probation. Please note this bonus is pro rata for part time roles. Working closely with the Residence Experience Team, the role will develop and maintain appropriate Reception policies and procedures. This will include monitoring objectives and identifying service improvements to ensure operationally efficient teams and processes.  We are looking for a Residence Experience Receptions Supervisor to join our team. This is a permanent position working 36.5 hours per week.  This roles require a level of flexibility and availability to work across a variety of hours, 5 days out of 7 per week between 8am – 10pm (7:30am-10pm) during the Summer commercial period (June to September). We have over 4000 bedrooms - these are generally occupied by students during term time and operate as a hotel for short stays and conferences during vacation periods. We operate several receptions on campus and in the city who cater to these customers. This position would predominantly be supervising our Campus reception. The Residence Experience team are responsible for ensuring outstanding service is delivered across all of our customer groups. This role supervises a small team of permanent and casual staff and you will be involved in their recruitment and responsible for their training. You'll work closely with your manager to ensure all of our receptions are effectively resourced and are providing a consistent service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This role also needs to form strong working relationships with other University departments and stakeholders such as Security. You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you've provided excellent customer service. This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’  when answering the question ‘Where did you learn of this job?' and email campusserviceshr@bath.ac.uk the name of the person who referred you. *Both bonuses are subject to terms and conditions. If you have any questions regarding the T&Cs, contact campusserviceshr@bath.ac.uk