Resident Liaison Officer

Hours: Full-time, 40 hours per week, Monday to Friday, 8:00 am to 4:30 pm (30 minutes lunch break included)

Pay Rate: 16 to 18 per hour

We are seeking a dedicated and personable Resident Liaison Officer to join our team for a Social Housing Retrofit project. The Resident Liaison Officer will serve as the primary point of contact between our teams and the residents, ensuring transparent communication and maintaining positive relationships throughout the duration of the project.

Key Responsibilities:

• Act as the first point of contact for residents regarding any inquiries, concerns, or complaints related to the works being carried out in their homes.
• Provide support and assistance to vulnerable residents, ensuring their needs are addressed promptly and effectively.
• Conduct regular checks and inspections within residents' properties as part of the project requirements.
• Liaise effectively between residents and the client, ensuring smooth communication and resolution of any issues that may arise.
• Handle incoming calls and inquiries from residents in a professional and courteous manner.
• Assist with administrative tasks as required, including documentation and record-keeping.

Requirements:

• Possession of an in-date CSCS card or willingness to apply for one to work on Facilities sites.
• Valid driver's license and willingness to travel between properties as necessary.
• Strong interpersonal and communication skills, with the ability to engage effectively with residents and team members.
• Basic IT skills and proficiency in administrative tasks.
• Prior experience in a residential or housing environment preferred but not required.
• Willingness to learn and undergo training, including shadowing a current Resident Liaison Officer.

Note: This role is customer-facing and requires a candidate who is personable, empathetic, and capable of handling various situations with professionalism and tact. While prior experience is advantageous, we welcome individuals who are eager to learn and develop new skills in this role.

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