Resident Liaison Officer

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base.

We are currently searching for a dedicated and professional Resident Liaison Officer to join our expanding team. This full-time position is crucial in facilitating effective communication between our services teams and the residents we serve, ensuring that all interactions are conducted with the utmost professionalism and care.

Overview of Role:

The Resident Liaison Officer plays a key role in bridging the gap between our technical teams and our valued customers. This position demands a candidate who can multitask efficiently while maintaining attention to detail in a fast-paced environment. The successful candidate will be the first point of contact for residents, managing inquiries, addressing concerns, and solving problems with resourcefulness and a positive attitude.

Key Responsibilities:

• Act as the primary liaison between residents and service teams, ensuring clear and effective communication.
• Coordinate and schedule appointments, providing timely updates to both parties.
• Handle complaints and concerns with empathy, escalating issues where necessary.
• Maintain accurate records of interactions, services requested, and outcomes.
• Ensure compliance with company policies and procedures, contributing to the continuous improvement of our services.
• Provide feedback to management on service improvements based on resident feedback.

Required Attributes

• Exceptional attention to detail and administrative skills.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively.
• Customer service oriented with excellent problem-solving abilities.
• High resilience and organizational abilities in a fast-paced environment.
• Proficiency with IT systems and standard office software.
• Friendly and professional attitude, capable of building positive relationships.

• What We Offer:
• Employee wellbeing programme, offering regular health fairs, occupational health support, telephone support - counselling for staff
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Dental/Healthcare cash plan
• Cycle to Work Scheme
• Electric Vehicle Leasing Scheme
• Gender & Equality Working Group
• Sureserve Academy- a platform for development, career progression
• Employee Voice Programme
• Social activities for all of our teams
Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Apply today to join our team!