Resident Liaison Officer

We are currently working on behalf of a West London based housing provider, to recruit a Resident Liaison Officer for an initial four-month interim role. This is a Hybrid role with your time split between the office, the site and home.
As a Resident Liaison Officer, you will utilise your previous expertise to ensure that Capital Works programmes are completed on time with the minimum disruption to residents.

Duties will include;

• Work with residents to enable a capital project to be completed on time and on budget with excellent customer satisfaction.
• Take responsibility for publicising / coordinating important project information between residents, other stakeholders and the Economy property and compliance teams.
• Establish united, practical, mutually beneficial working relationships, during the whole life of the project programme.
• Visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption.
• Encourage and develop tenant involvement in all aspects of a scheme design and delivery.
• Act as the first point of contact for residents who are experiencing difficulties with the works in their homes.
• Work with residents and all stakeholders to increase customer satisfaction with works delivered.
• Always ensure that contractors put residents at the centre of works being delivered.

Due to the nature of the role occasional evening work will pop up and you will be expected to attend residents meetings. If this role is of interest to you then please submit your CV as soon as possible.