Resident Liaison & Rehousing Officer – East London

Resident Liaison & Rehousing Officer – East London

Title:                  Resident Liaison & Rehousing Officer – East London

Contract Type: 2-year fixed term contract

Persona:           Site-based at Walthamstow Stadium, Chingford*

Head office:      Stratford, London

Salary:               £34,904 to £41,855 based on experience

Closing date for completed applications: 2nd April 2024 at 23.59pm

Interviews will be held on: Date TBC (via video call)

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

**Previous applicants need not reapply

Role Profile.docx

As a Resident Liaison Officer, you will work in the Development Growth Team to manage the communications with residents and resident groups impacted by works to resolve complex and multifaceted defects on L&Q stock.

With previous relevant experience within the social housing and / or construction / regeneration sectors you will use your skills to liaise and support residents, acting as the link between customers and the project team carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.

Day-to-day responsibilities of the role will include writing newsletters, answering individual enquiries, attending site-based meetings and acting as the central point of contact for residents and the project team. Where relevant, you may be required to explain and agree decant options and arrangements where work cannot be carried out with residents in situ. This may also involve undertaking profiles and home surveys to identify the needs of vulnerable residents. As such, this may require occasional work outside of normal working hours.

You must possess good customer service and interaction skills. These along with your proven initiative, innovative and positive approach ensure that the tough quality standards we expect are met and drive constant improvement in customer service.

The successful candidate should be able to demonstrate the following:

• Housing management or Resident Liaison experience
• Ability to prioritise own workload and produce monthly reports
• Strong written and verbal communication
• Influencing and communicating with stakeholders

If you have the experience and skill-set to help us achieve our ambitions and are interested in working for an organisation that can really make a difference, then why wait, apply today!

*As we are a multi-site organisation, there will be regular travel to our head office in Stratford for team meetings and training.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success