Resident Support Manager

Job title: Resident Support Manager6 months Fixed Term Contract

Salary: £40,915 (pro-rata) inclusive of our 1st April 2024 pay award

Location: South and South London

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1,900 people to manage and develop our portfolio of nearly 57,000 homes serving over 75,000 customers across London, the South-East, East Midlands, and East of England.

This role

Reporting to the Regional Manager, this role is an important part of the Empowering Futures Team and will work closely with all relevant internal and external stakeholders to appropriately support residents and customers with additional requirements to achieve their personal goals and reduce associated risks and costs for MTVH.

This post holder will be responsible for building a relationship of trust, advising and empowering residents experiencing multiple barriers to achieve their personal goals to live well and sustain their tenancies. Activities include carrying out a comprehensive assessment of residents’ circumstances and supporting the resident to complete an action plan that fully addresses all immediate, medium- and long-term needs of individual residents to enable them to sustain their tenancies and live well.

What you'll need to succeed

The successful candidate will come with extensive knowledge and a track record of delivering one to one support to individuals dealing with a range of vulnerabilities, including fuel and food poverty, mental ill health and physical and financial difficulties. They will have the ability to adopt a needs-led approach to develop solution focused interventions with holistic support assessments and action plans. In addition they will have experience of working on complex cases in partnership with internal and external stakeholders. The candidate will be expected to provide tenancy support where needed. The applicant will have experience in caseload management and monitoring. This is a values driven role and we will be looking for someone with the energy, enthusiasm and passion to make a real difference for MTVH residents and communities.

The successful candidate will put the resident at the centre of the process and empower them to find solutions to enable them to live well.

To meet our commitment to providing safe, high quality services to our customers we will complete an Enhanced Level background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service with a new check being carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation as part of the onboarding process.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.