Resort Assistant Night Manager

Position: Resort Assistant Night Manager
Location: Newport, Wales
Salary: £26,500 Plus excellent Benefits
 
 
Our luxurious destination known for its exceptional hospitality and world-class amenities. Nestled amidst breathtaking scenery, our resort offers guests an unforgettable experience in a serene and tranquil environment. We are currently seeking a dedicated and experienced Resort Assistant Night Manager to join us in delivering unparalleled service and ensuring the safety and comfort of our guests during the night hours.
 
As the Resort Assistant Night Manager, you will play a crucial role in overseeing the operations of the resort during the night shift. Working closely with the Night Manager, you will be responsible for maintaining the highest standards of guest satisfaction, security, and efficiency throughout the property. This is an exciting opportunity for a hospitality professional with a passion for excellence to contribute to the success of our resort and make a positive impact on our guests' experiences.
 
Key Responsibilities:

• Assist the Night Manager in overseeing the night operations of the resort, including front desk, security, and guest services.
• Address guest inquiries, requests, and concerns promptly and professionally, striving to exceed expectations.
• Monitor security systems and procedures to ensure the safety and security of guests, staff, and property.
• Coordinate with other departments to respond to emergencies, incidents, or guest disturbances as needed.
• Prepare and distribute nightly reports on occupancy, arrivals, departures, and any incidents or issues encountered.
• Uphold the resort's standards of excellence in guest service, cleanliness, and presentation at all times.

Qualifications:

• Previous experience in a supervisory or managerial role within the hospitality industry, preferably in a resort or hotel environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Sound judgment and decision-making skills, particularly in high-pressure situations.
• Ability to work independently and handle multiple tasks simultaneously.
• Flexibility to work overnight shifts, weekends, and holidays as required.

Join Our Team: If you are a dedicated and service-oriented professional with a passion for hospitality, As a member of our team, you will have the opportunity to contribute to the success of our resort and create memorable experiences for our guests