Resource Coordinator

Your New Role:

We have a fantastic opportunity for a Permanent Resource Coordinator to join our Regional Accommodation Maintenance Service (RAMS) contract, part of the MOD's Future Defence Infrastructure Services (FDIS) based onsite at MOD Donnington, Telford.

Resource Coordinator plays an important role supporting operational performance by effectively utilising and monitoring the MRI (Concept Evo CAFM) system to ensure all response, void and Planned Preventative Maintenance tasks are correctly appointed within contractual timeframes.

The standard hours of work are37.5 Per Week

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them.

You will be responsible for:

• Liaising with Supply Chain engineers to confirm availability of appointments when booking follow on work with families.
• Adhere to Security and Fraud prevention policies, processes, and systems.
• Monitor the completion of move-in preparation works and highlight any concerns with completion to the Customer and Community Engagement Officer.
• Ensure all tasks are accurately recorded and highlight areas for improvement.
• Monitor resource levels as required to meet appointment demand and assist with forecasting.
• Ensure compliance with GDPR Regulations and Comply with the Organisation's Equality Policy.
• Responsible for ensuring H&S standards are achieved across the contract.
• This role will also support both local and business zero carbon programmes, working towards zero carbon in a strategic and lean manner as and where it is appropriate.

What makes this role unique isthe opportunity to communicate and negotiate with and influence families understanding the challenges of Service Life and ensure families feel valued and supported.

We want to hear from you if you have:

Ideally you will have experience of general office work that is passionate about collaboration and Customer Service Excellence.

• Experienced in data processing, planning, scheduling, and general administrative duties in a fast-paced environment.
• Computer literate.
• Confident communicator capable of conversing with staff, stakeholders, and customers with ease.

What we offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planetare protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take look at Amey

Application Guidance:

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We will also guarantee you an interview if you have a disability, as long as you are qualified for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Apply today – We are excited to hear from you!

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