Resourcing Assistant

Please see attached Job Description. Customer Service Provide excellent customer service to all recruitment and resourcing service stakeholders, in an efficient and effective manner promoting the service and adhering to agreed quality standards Act as a point of contact for first line enquiries in the recruitment and resourcing service through the contact hotline, communicating with bank staff and users throughout the Trust and external agencies as required Provide advice and support to bank staff with payroll enquiries, dealing with sensitive information relating to staffing payroll records. Resourcing Allocation First point of contact for any bank pay queries liaising with Payroll where necessary. Process paperwork for staff joining and leaving the bank. Run regular reports of bank staff who are not actively working and process paperwork to remove them from the bank. Using the computerised resourcing system, match bank staff, locums and agency staff to resourcing requests from clinical areas and departments, employ knowledge and skills to find the best fit for each request. As required provide cover for the nursing, AHP and locum booking desks. Input data onto the relevant booking system in accordance with the agreed process. Process locum claim forms to ensure prompt payment. Ensure complaints are handled appropriately and if necessary referred onto senior management. Utilise efficiently computerised systems in order to maximise the accuracy of booking data and management information. Maintain accurate records of employee details, Professional Registration information, working preferences and availability, bank requests from clinical areas, allocated bookings using the computerised resourcing system Monitor shift patterns in accordance with Working Time Regulations and provide reports as requested Escalate to the relevant managers and the Resourcing Team details of permanent staff, who are also registered with the resourcing service, who do not comply with Working Time Regulations Ensure that bank staff attend appropriate training to meet the requirements of the Trust. Hand over to/from the Senior Nurse in charge of the hospital any unfilled resourcing requests or relevant information at the beginning and close of contact hotline hours Administration Run monthly reports on NMC registrations. Liaise with registered nurses to ensure registration is renewed in a timely fashion. Liaise with Ward Managers/Matrons regarding any NMC registrations that have not been renewed. Ensure proper filing of documentation, both paper and electronic, in established filing systems, following agreed internal processes. Ensure that these systems are continually maintained allowing timely access to all documentation Ensure that bank staff files comply with Trust policy and standards Administer the booking of training sessions for all bank staff ensuring attendance at training. Liaise with all bank staff to ensure they are compliant with all statutory training modules chasing them to update their training where necessary.