Adkins & Cheurfi are recruiting on behalf of a large world cuisine buffet chain in Newcastle upon Tyne! Our client offers an authentic tour of the world’s most loved dishes under one roof, they are a family-friendly buffet restaurant serving hundreds of dishes from different countries and cultures.

About the role:

The General Manager is responsible for managing the daily operations of the restaurant, including the selection, development and performance of employees. In addition, they oversee the inventory and ordering of food and supplies, optimise profits and their primary responsibility is to ensure that guests are satisfied with their dining experience as well as maximise business profitability and contribution. 

Salary:

£35,000 – £37,000 Per annum

Job Duties:

• Ensure superior customer service is provided in all guest interactions
• Monitor and enforce service standards
• Handle and resolve customer complaints professionally
• Review and address all guest feedback
• Create a positive work environment for staff
• Provide coaching and assistance to staff
• Monitor staff training and performance
• Control staffing levels and schedules
• Minimise FOH spend cost

Required Qualifications:

• Previous experience in restaurant management
• Strong leadership and communication skills
• Excellent customer service skills
• Ability to handle and resolve complaints
• Knowledge of food and beverage industry

Experience:

Minimum of 3 years in a similar role, relevant qualification in Hospitality Management or related field

Knowledge and Skills:

• Strong leadership and management skills
• Excellent communication and interpersonal abilities
• Knowledge of food safety regulations
• Ability to analyse financial data

Preferred Qualifications:

• Additional certifications in Food Safety or Management
• Experience in staff recruitment and training

Working Conditions:

Fast-paced restaurant environment, may require evening and weekend shifts