- £36,000 per annum
- 5 out of 7 days per week
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH’s and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's 1st birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
- To lead the Retail department to deliver the operational efficiency, planning and presentation of the food and beverage offer at Brentford Community Stadium.
- Ensuring that all standards are achieved.
- Ensuring a seamless transition from football to rugby set up, delivery and vice versa.
- To be responsible for achieving and where possible exceeding the sales budget whilst controlling related costs.
Key Responsibilities
- Ensure Levy Signatures are followed and maintain all relevant evidence
- Post event files are checked and completed
- Ensure all food, liquor and disposables are in correct areas in good time for match days and other events
- Responsible for the non-matchday setup for matchday and make sure the retail areas in the stadium are ready for matchdays
- Ordering, receiving and related admin tasks
- Checking all concessions areas – critical walks, line and spot checks
- Understand and support the ordering process and that delivery schedules are updated and orders placed in time
- Drive top line / SPH – control production and wastage
- Manage departmental maintenance log, ensuring resolutions are actioned
- Be prepared to feedback all progress updates to the Operations Manage, General Manager and Regional Retail Manager
- Understand and analyze COS, VPM, liquor yields to aid decision making
- Actively maintain day to day contact with the venue client to enable the closest possible working relationships
- Actively deal with customer feedback in a positive manner and advise the General Manager as appropriate
- Display a positive guest attitude
- Act with a sense of urgency
- Solve operational issues / concerns in good time. Demonstrate proactive working practice
- Lead by example
- Ensure challenge 25 and RSA is strictly adhered to
- Ensure the Retail team effectively uses suggestive and up selling techniques
- Deliver effective, motivational and informative pre-shift briefing to managers
- On event nights visit all Concessions units to check on team members, guests and discuss any questions and / or concerns
- Attend training sessions and client meetings as required
- Ensure that health, safety, hygiene rules and procedures are always followed as a priority
- Manage all aspects of labour scheduling and work closely with the HR and Staffing team to effectively manage labour spend and forecasting.
- To manage and take ownership for all costs associated with the operations under your management
- To ensure that your team understand all areas of financial performance
- Manage all aspects of matchday labour scheduling
- Investigate revenue shortfalls and cost overspend relating to financial results for the operations under your management and act where necessary
- Drive spend per transaction values through maximizing the sales opportunities that occur within the planning and operations stages for the matchdays
- Actively monitor and improve the operating standards within the Retails area including service, product lines and operational procedures
- Demonstrate excellent control of all operating costs in line with set targets
- Minimise operating costs by using all equipment and products in accordance with company requirements
- Ensures compliance to the company profit protection procedures and that venue security procedures are strictly adhered to
- Ensure all stock takes are completed to deadlines, with any variances investigated
- Work within all budget restrictions
- Actively make recommendations to the development of budgets and planning of future Capex / Opex
- To build, lead and manage an effective team with clear succession and development plans
- To hold regular meetings with your direct reports to ensure that communication flow is two way and that evidence of action is documented
- To build a positive team morale through active communication with all managers, supervisors and team members
- Staff training & development
- Effectively communicate with all members of the team
- Participate with recruitment, including interviewing. Promoting equality, diversity and inclusion
- Conduct staff PDRs
- To recommend and develop new products that reflect the current trends or provide an opportunity to improve the business
- To recommend and develop new service styles and business opportunities that support growth of the business for both Levy & the client
- To support and develop the company’s image and standing within the local and business community
- To organize own time off in conjunction with the Regional Manager and General Manager
- To ensure that TOIL is taken within the period set by the company
- To ensure that holidays are taken subject to the needs of the business and not carried forward
- To always act as an ambassador for the company
- To support with client with their wider initiatives / WITY criteria (related to catering)– including community engagement