Retail Assistant

The Puffin Hut is an established retailer that specialise in vape products.
We are passionate about providing excellent customer service and supporting customers to reach their goals of a healthier lifestyle, by stopping smoking.

We are currently recruiting for a Customer Service Advisor to join our Chippenham team. As a Customer Service Advisor you will need to listen to customers and offer advice, to ensure they find the right product to suit their needs. Whether it is a new starter looking to stop smoking or a regular customer looking for the latest e-liquid flavour, you will need to have the ability to build a rapport with customers easily.

Whilst vaping experience is a bonus, it is not essential to apply for the role.

Key Responsibilities on a day-to-day basis:

• Greeting Customers
• Helping customers find the appropriate products to suit their vaping needs
• Processing transactions through the till
• Stock replenishment
• Stock rotation
• Assisting with date checking
• Assisting with stock taking
• Housekeeping duties

Requirements for the role:

• Over 18 only due to the nature of the product
• Excellent people skills
• Professional and friendly approach to customer service
• Strong listening skills
• Sales driven
• Proactive
• High attention to detail, ensuring accuracy
• Organised
• Good communication skills
• Numerate and IT competent

Perks of working for The Puffin Hut

• Competitive Salary
• Workplace Pension
• Staff discount
• Up to 5.6 weeks holiday per year
• Internal progression within the company is encouraged
• The opportunity to gain a NCSCT Qualification, to become a stop smoking practitioner

Hours of work: (Chippenham Store - Chippenham)

• 32 Hour contract
• 4 x 8 Hour shifts per week
• Wednesday to Saturday (Flexibility to work other days required)
• 8.40am-5.40pm (1 Hr unpaid lunch break)

Job Type: Permanent

Pay: Up to £11.49 per hour

Expected hours: 32 per week

Benefits:

• Company pension
• Employee discount

Work Location: In person