Retail Manager

Summary

This is a unique opportunity to look after the retail offer at two very different properties in East Sussex, one a medieval castle (Bodiam) and the other a writers home (Batemans).

As our Retail Manager for the Bodiam/Batemans portfolio, you’ll play an important part in helping people enjoy their day. And you’ll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we’ll give you the chance to be creative and give you the support and tools you need to build your career.

Hours: Working 37.5 hours per week, between the hours of 9am and 6pm with weekends and bank holidays on a rota basis.

Salary: £28,548 per annum

Duration: Permanent

Interview: 1st interview (virtual) 5th April. 2nd interview 12th April

What it's like to work here

Reporting to the Retail Area Manager, you'll be leading a small team of retail team leaders and assistants at each property with the additional help of retail volunteers. You'll be part of the leadership team for the Bodiam/Batemans portfolio, and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.  You'll also undertake Duty Manager responsibilities at both properties.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing

Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history. 

You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products. In addition you'll be able to use your initiative to increase sales with property theme and local ranges that reflect the history of the properties.

Please also read the full role profile, attached to the end of this advert.

Who we're looking for We'd love to hear from you, if you’re:

• an experienced Retail Manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
• skilled in coaching, developing and leading teams 
• experienced in managing rotas and recruiting staff
• proficient at getting maximum sales out of a retail outlet   

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.