Retail Manager

This is a unique opportunity to look after the retail offer at two very different properties in East Sussex, one a medieval castle (Bodiam) and the other a writers home (Batemans).

As our Retail Manager for the Bodiam/Batemans portfolio, you’ll play an important part in helping people enjoy their day. And you’ll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we’ll give you the chance to be creative and give you the support and tools you need to build your career.

Hours: Working 37.5 hours per week, between the hours of 9am and 6pm with weekends and bank holidays on a rota basis.

Salary: £28,548 per annum

Duration: Permanent

Interview: 1st interview (virtual) 5th April. 2nd interview 12th April

Reporting to the Retail Area Manager, you'll be leading a small team of retail team leaders and assistants at each property with the additional help of retail volunteers. You'll be part of the leadership team for the Bodiam/Batemans portfolio, and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.  You'll also undertake Duty Manager responsibilities at both properties.

Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history. 

You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products. In addition you'll be able to use your initiative to increase sales with property theme and local ranges that reflect the history of the properties.

We'd love to hear from you, if you’re:

• an experienced Retail Manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
• skilled in coaching, developing and leading teams 
• experienced in managing rotas and recruiting staff
• proficient at getting maximum sales out of a retail outlet