Retail Manager

Title:Retail Manager
Location: Kenwood House, Hampstead, London, NW3 7JR
Salary: £27,946 per annum / 36 hours per week
Job type: Permanent
Ref: 15350
On the edge of Hampstead Heath and surrounded by tranquil landscaped gardens, Kenwood is one of London's hidden gems. It is free for everyone and enjoyed by c.1m visitors a year.
Around 100,000 of those visitors enter the house to admire the breath-taking interiors and stunning world-class art collection, which includes important works by Rembrandt and Vermeer. There are three shops, two food and beverage outlets and the site also hosts an event and venue hire programme. You will be responsible for managing the retail business through a team of visitor assistant staff to deliver c.£280,000 retail income p.a.
You will join the site management team at Kenwood and be a part of the Duty Management roster delivering a safe, secure and well-presented site.
We're looking for someone who has experience of:
- managing a retail outlet, preferably within a visitor attraction and/or charity environment.
- leading a diverse team to deliver consistently high standards of visitor experience.
- generating profit by meeting revenue targets and controlling costs.
You must be:
- an excellent communicator with the confidence and ability to represent the charity.
- committed to continuous personal development.
- able to establish and cultivate effective relationships with internal and external stakeholders and suppliers.
- analytical and numerate, with the ability to assimilate information quickly and accurately.
- familiar with principles of visual merchandising, inventory management and retail operations.
We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact Emily Hills, Kenwood General Manager.
Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.
We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.
You can find out more about us and what we do on our website and meet some of our People and hear about why they enjoy working with us.
You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.
By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.
Benefits include:
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you, another adult and up to 6 children (under 18 in the family group)
- 25% discount in our shops and cafes
- Enhanced Maternity/Paternity/Shared Parental leave
- 25 days’ holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
- Flexible hours
First Round Interviews will be held on 11th March 2024 on Teams.
Closing date: 03/03/2024 23:59:59
So, if you’d like to join us as a Retail Manager, please apply via the button shown.
Other organisations may call this role Retail Store Manager, General Manager, Store Manager, Shop Manager, Retail Team Manager, or Branch Manager.