Shop Manager

Job Overview:
We are currently seeking a dedicated Shop Manager to oversee our retail operations. The ideal candidate will have a passion for sales and team leadership, ensuring the smooth running of our shop.

Responsibilities:
- Manage day-to-day shop operations, including sales, customer service, and staff management
- Develop and implement sales strategies to drive revenue and meet targets
- Lead and motivate the team to deliver exceptional customer service
- Handle administrative tasks such as inventory management, scheduling, and reporting
- Communicate effectively with customers, suppliers, and internal teams
- Demonstrate excellent time management skills to prioritise tasks efficiently
- Provide leadership and guidance to staff members to enhance performance
- Maintain phone etiquette when dealing with enquiries and customer calls
- Utilise multilingual skills to assist diverse customers
- Drive sales by actively engaging with customers and promoting products

Requirements:
- Proven experience in retail management, with a focus on sales management and team leadership
- Strong administrative skills to handle various operational tasks effectively
- Excellent communication skills to interact with customers and team members
- Proficient in time management to meet deadlines and manage priorities efficiently
- Demonstrated leadership abilities to inspire and guide a team towards success
- Polished phone etiquette for professional customer interactions
- Multilingual proficiency is advantageous for catering to a diverse customer base
- Ability to sell products effectively while providing exceptional customer service

Join our team as a Shop Manager and lead our retail shop to success through effective management and exceptional customer service.

Job Types: Full-time, Permanent

Pay: £38,567.15-£41,484.85 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Store discount
• UK visa sponsorship

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 1 year (preferred)
• Supervising experience: 1 year (preferred)

Work Location: In person