Retail Operations

The role of the Retail Support & Operations Person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience. This is an excellent opportunity to work in a fast moving and dynamic retail company. We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated.

YOUR JOB:

• Build customer loyalty by providing a great, friendly and professional service.
• Oversee and process all online orders, for delivery and collection.
• Oversee the online emails and phone calls; respond to customer queries promptly and professionally.
• Process all branch transfers and purchase orders.
• Stock Management (stock counts/batching/negative/aged stock), Goods Receipting, and processing of credit claims.
• Merchandising.
• Assist on the Cash Desk during busy periods.
• Other duties that may be required from time to time to fulfil your role.

YOUR PROFILE:

• Customer Orientated.
• Attention to detail.
• Team & Collaborative Working.
• Adaptable to Change.
• Positive attitude and outlook.

YOUR QUALIFICATION & EXPERIENCE:

• GCSE’s or equivalent is required.
• Ideally have retail experience but not essential as excellent training will be provided.
• Strong attention to detail.
• Excellent organisational skills.
• Effective communication skills particularly through phone and e-mail.

WHY PEOPLE JOIN US:

• We’re dynamic and growing!
• Fun, high energy work environment.
• Culture of developing and promoting from within the company.
• Our entrepreneurial spirit.
• Generous staff discounts.

BENEFITS

• 28 days annual leave (pro rata) plus the opportunity to buy annual leave.
• Ongoing training and development opportunities.
• Generous staff discounts.
• Birthday Day off (1 year service applies).
• Long service award.

Additional Information:

• Full-time and Part-time positions are available.
• We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.