Address
Form of work
SalaryLocation: Earls Court, SW10 9LZ
Type: Temporary, with potential for temp-perm
Duration: 6 months (May to November 2024)
Hourly Pay Rate: £12-£14 per hour, plus bonus*
*Bonus will be paid on completion of 3 months (£150) and 6 months (£350) in post
Shift (Days): 5 days per week: Monday - Saturday*
*Day off in the week (excl. Monday and Saturday)
Hours: 8am to 6pm on weekdays; 8am to 2.30pm on Saturdays*
*Option for flexibility in shift pattern/hours
Join Our Team: Become a Catalyst for Growth at a flagship Royal Mail Parcelshop.
We’re on the hunt for dynamic Retail Assistants ready to deliver a new retail experience at Earls Court, SW10 9LZ (Job reference number: ANG00552). Royal Mail, a beacon of unwavering service and connectivity, is embarking on a transformative journey. Our mission is to be the premier delivery entity across the UK and Europe. As the newest face of our Parcelshop, you won’t just meet our customers; you’ll uplift their experience and contribute directly to our growth.
About the Role: Beyond Service to Sales Excellence
As the Retail Assistant in a flagship Royal Mail Parcelshop, your role transcends traditional customer service. Yes, you will provide stellar service, manage transactions, and ensure our products are showcased perfectly. But there’s more. You will be equipped with the knowledge and skills to recognize opportunities for upselling - guiding our customers towards products and services that not only meet their needs but enhance their satisfaction and our revenue.
Responsibilities Include:
- Delivering exceptional customer service, setting the stage for upsell opportunities.
- Engaging with customers to understand their needs, offering solutions that add value beyond their initial request.
- Processing purchases and managing a variety of transactions, with an eye towards promoting additional products or services.
- Maintaining an in-depth knowledge of our products including new and seasonal offerings, to effectively suggest alternatives and add-ons.
About You: A Blend of Service and Sales Savvy
We’re searching for someone with exceptional interpersonal skills. Whilst a retail or sales background would be advantageous, we welcome applications from candidates who have not worked in retail before but have the confidence and aptitude to engage with customers, and deliver a memorable experience.
You Bring:
- A proven track record in retail or proven experience working with customers from a customer services background or similar.
- Experience or aptitude in sales preferred.
- Exceptional communication skills, with the ability to tailor suggestions to individual customer needs, enhancing their experience and delivering real value.
- A proactive, detail-oriented approach, taking pride in the quality of your work and its impact on company success.
- Flexibility and adaptability, ready to shift gears between customer service and sales strategies as needed.
Join Us: Be Part of Something Bigger
At Royal Mail, a FTSE 250 powerhouse, you’ll be part of a pivotal shift towards a parcel-driven future, fuelled by the e-commerce boom. We champion inclusivity, diversity, and equality, inviting talents from all walks of life to join our journey. With us, you won’t just be doing a job. You’ll be driving growth, enhancing experiences, and making a tangible impact on our path forward.
Elevate your career and our customers’ experiences. Apply today and redefine what it means to serve and sell at Royal Mail Parcelshop.
This narrative introduces an upselling element by focusing on the dual role of the Retail Store Assistant in both serving customers and actively engaging in strategies to increase sales. It underscores the importance of a strategic mindset, alongside traditional customer service roles, framing the position as crucial to both customer satisfaction and business growth.
