Retail Supervisor - Bruton, Somerset

Retail Supervisor - Bruton, Somerset

Hours: Weekend working required as well as occasional evenings

Your role Supporting our Retail Operations manager with the smooth running of our three retail shops, your focus will be ensuring we deliver fantastic customer service to ours guests through engaged and knowledgeable staff, full shelves and abundant displays.
Responsibilities include managing retail budgets, overseeing inventory and stock ordering, training and motivating your team, maintaining cleanliness and organisation, and adhering to safety policies.
Ideal candidates should have experience in high-end retail or hospitality, excellent communication and interpersonal skills, confidence in interacting with stakeholders and customers, and assertiveness in driving corrective action when necessary. They should demonstrate credibility in understanding product processes, commercial awareness, passion for the brand's excellence, and self-motivation to adapt to the evolving demands of the business, including staying informed about market trends and competition. Flexibility, attention to detail, and commitment to maintaining high standards are essential attributes for success in this role.

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Stay in shape with our complimentary use of our gym and wellbeing classes
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
• The opportunity to ensure your views are heard and shape the future of the business via our Employee Engine Room.
• Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
• Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
• We value your hard work and recognise your achievements through our colleague recognition programme "Newt Awards" with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
• Support from our Employee Assistance Programme for both yourself and your family
• A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
• Up to 30 days annual leave each year for our full-time team

Additional Key Responsibilities:

• Managing inventory and stock ordering, paying close attention to continuity lines, best sellers and discontinued lines. Ensuring that goods are receipted in a timely manner, and that shelves are always well-stocked, clearly labelled, and meet our high visual standards.
• Responsible for supporting with the management of retail staff including training and motivating the team through continuous development in customer service, sales and specialist product knowledge, as well as supporting with the operational management including rotas, appraisals and appearance.
• Honouring the guest in everything we do; providing exemplary customer service and maintain standards to ensure an unforgettable customer experience on every visit.
• Ensuring regular feedback to Retail Operations Manager on customer comments.
• Responsible for maintaining the product display according to VM guidelines, actively promoting seasonal product ranges and flagging opportunity for layout optimization and point of sale information where necessary.
• Managing stock rotation and counts, waste, samples, till discrepancies and complaints with a focus on improving our procedures for productivity and efficiency.
• Ensure HACCP, Food Safety and Health & Safety policies are followed.
• Supporting the Retail Operations Manager with the quality process from delivery to store, and then continuing spot checks through the product lifecycle in all retail shops.
• Ensuring that all customers get the freshest possible produce, minimising waste, monitoring slow sellers and implementing mark down strategy to clear stock.
• Maintaining our high standards of cleanliness and organization at all times, ensuring packaging and other operational items are always in stock.
• Working in a flexible way to support changing trends and seasonal opportunities.
• Maintaining a keen interest in product and understanding our competition.
• Understanding the need for clear and accurate data, maintaining all systems and following our retail processes.
• Working with the operations team to optimise space and inventory management.

Skills and Experience

• Experience within a high-end independent retailer or hospitality venue.
• Strong communicator: ability to listen and convey issues concisely and accurately.
• Excellent interpersonal skills: ability to build productive working relationships and influence others, with a customer focused mindset.
• Confident: comfortable interacting with key stakeholders and customers.
• Assertive: readiness to challenge teams to take remedial action when required.
• Credible: ability to demonstrate understanding of product processes in order to work with various stakeholders throughout the estate.
• Commercial: good understanding of the market, the competition, product value, pricing strategy and margins.
• Passionate: Interested in product and driven by desire for The Newt to be best in class.
• Self-motivated: willingness to develop, grow and keep up with the demands of our developing business.

Where you'll be working - Our Retail Stores

Our bricks and mortar shops are an integral part of the member experience when visiting the newt, a high-end retail experience specialising in the sales of our own products - as well as celebrating local craftsmen and suppliers.

The Farm Shop specialises in the sales of our own products with a particular focus on cyder, cheese, and bakery items. We also have a walk-in cheese room with the finest British cheeses, a butchery counter with its own Himalayan pink salt wall for ageing meats, and freshly harvested vegetables from our fields.

Our House & Garden Shop boasts produce a wide selection of fine living items from our own scented range, to a wide range of products sourced from local artisan suppliers as well as our friends in Babylonstoren and Vignamaggio.

The Creamery, opening later this year, will offer a high-end retail experience and will specialise in the sale of our own Farm Shop products with a few special items from our House and Garden range.

Who are we? - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.