Retentions Manager

Our client is focused on delivery outcomes for their customers offering a full stack of technology solutions. With a strong focus on customer satisfaction and loyalty, they strive to continuously improve our services to meet and exceed customer expectations.
They are seeking a highly motivated and experienced Retention Manager to join their team. The Retention Manager will be responsible for developing and implementing strategies to enhance customer retention and minimise churn. This role requires a deep understanding of customer behaviour, excellent communication skills, and the ability to collaborate cross–functionally to drive results.
Responsibilities:
Develop and execute comprehensive retention strategies to increase customer loyalty and minimise churn.Analyse customer data and feedback to identify trends, patterns, and opportunities for improvement.Collaborate with marketing, sales, and product teams to develop targeted retention campaigns and initiatives.Implement customer segmentation strategies to personalise communication and offers.Monitor key retention metrics and KPIs, and provide regular reports and insights to senior management.Continuously optimise retention strategies based on performance metrics and market trends.Lead efforts to improve customer experience and satisfaction, including addressing pain points and resolving issues.Conduct competitor analysis to stay informed about industry trends and best practices in retention management.Build and maintain strong relationships with key stakeholders across the organisation.Stay updated on emerging technologies and tools that can enhance retention efforts.Requirements:
Proven experience in retention management or a similar role, preferably in tech or telecomsStrong analytical skills with the ability to interpret data and generate actionable insights.Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross–functional teams.Demonstrated ability to develop and implement successful retention strategies.Experience with customer segmentation, lifecycle marketing, and CRM systems.Benefits:
Competitive salary up to 70,00025 days holiday rising to 28Health Care cash planLife insuranceEnhanced sick payPrivate medical scheme