Retirement Housing Officer

The Role
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
As a Retirement Housing Officer you will be a familiar face in our developments providing regular and flexible contact for our customers, promoting tenancy sustainment and signposting to other services to maximise wellbeing.
The Retirement Housing Officers works closely with the Housing Officer to support the delivery of housing management service to customers living within our developments.
You will be responsible for the delivery of a telecare service during office hours, monitoring and following up on any calls made to the Out of Hours Service.
The Retirement Housing Officer is responsible for carrying out health and safety monitoring and compliance checks within developments and reporting communal repairs.
About You
You will be an enthusiastic individual who can work, adapt and thrive in a fast paced and constantly innovating and improving organisation. You will be committed to delivering excellent customer service and be able to work collaboratively with our customers and partner agencies.
You will have experience of providing a customer focused service in a housing setting for older people, housing management service or similar environment. You will be able to work on your own initiative, and be able to respond to a crisis situation in a calm and practical manner.
You will have experience of carrying out health and safety monitoring and compliance checks including carrying out risk assessments.
You will have a qualification in Housing at CIH Level 2 or equivalent or be willing to work towards a qualification.
The successful candidate will have the ability to communicate effectively both verbally and in writing, to organise own workload to achieve priorities and objectives and to work effectively on an individual basis or as part of a team. You will also need good IT skills including the ability to use email, Microsoft Office and ability to learn in house IT systems essential to business requirements along with the ability to work in a pressurised work environment and deal effectively with matters of security and tenant safety.
You will be required to travel to other developments, so must hold a current driver’s licence and have your own transport during office hours. Additional hours may also be available to provide cover in other developments.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Link employee, you'll likely benefit from the following:
• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees), with an opportunity to buy and sell holiday
• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!
For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject to Disclosure.
Closing Date: Midnight on Monday 15 April 2024
Interview Date: Interviews are being held on Thursday 25 April 2024 at Link’s Falkirk Office.
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.
Please note that CV's will not be considered.
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.

Proud member of the Disability Confident employer scheme