Revenues Officer

About us

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.

Why work with us?

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

Our benefits include:

• Local Government Pension Scheme (19.5% employer contribution)
• Generous annual leave, including Christmas close down period
• Occupational sick pay
• Free car parking
• Discounts, including 50% off NHC gym membership
• Flexible working options including flexi scheme and homeworking

The role

An opportunity has arisen for a Revenues Officer to join the Team dealing with the Administration, Collection and Enforcement of Council Tax, Business Rates, Business Improvement District Levy, and all miscellaneous income due to the Council. The Revenues Service is the first line of contact with members of the public on these matters. No experience is required for this role as full training will be given.

The experience you will bring

You should be proficient in use of IT, have excellent communication skills and the ability to make decisions depending on the circumstances of each case, within legislation and the overall objectives of the Council. The ability to use the NEC Revenues & Benefits System would be an advantage, but full training will be given.

You will need to be motivated and flexible and have a proven track record in dealing with customers by letter, telephone, and email. A major requirement of this job is the ability to work under pressure and to be able to deal with situations which may become stressful. The ability to represent the Council in the Magistrates Court would be an advantage, but full training will be given.

How to apply

To apply for this position, you must complete the Council's online application form at www.north-herts.gov.uk under the Jobs and Careers page using our secure web recruitment tool. Please note that we do not accept CV applications, either on their own or accompanying application forms. Therefore, please ensure that all relevant information is provided on the application form.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.

If you would like an informal chat about the post, you can contact Alison Gibbons, Senior Revenues Officer on 01462 474217

Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.