SLA12893 - Revenue Officer (Council Tax)

Job Description

As a Revenue Officer you will be responsible for administration of Council Tax accounts, processing changes and maintaining liabilities. You will answer telephone calls from customers enquiring about their accounts and you will negotiate payment arrangements with those who have Council Tax arrears. You will be expected to provide comprehensive advice to council residents and have excellent communication skills, both written and verbal.

Experience in Council Tax Reduction and Council Tax administration would be advantageous, although not essential, as full training will be provided.

Requirements

You should be able to demonstrate the ability to work accurately under complex legislative guidance and have previous experience of working to targets and timescales. You should have excellent customer service skills and be able to demonstrate practical knowledge of IT packages including Microsoft Office Suite.

As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks for example, Identity, Asylum and Immigration and employment history etc.

As this post involves accessing the public services network, the preferred candidate will be subject to the Baseline Personnel Security Standards (BPSS). The preferred candidate will be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made.

The Individual

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working, including consideration of a condensed working week, e.g. 4 days, maternity/paternity leave, enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)