Roster Manager

Job Introduction

To manage the day-to-day rostering activities for train crew and Passenger Services staff, supporting the delivery of a safe, reliable and Customer Focused train service, achieved through efficient forward planning of resources, proactive monitoring of the train service throughout the day, timely and accurate communication with relevant stakeholders and effective administrative and reporting processes.

Take a look at the video below to see what we achieved in 2023!:

Role Responsibility

• Produce efficient rosters for train crew and REO/RPO and Team Leaders within agreed production deadlines and distribute the rosters to train crew and other managers as required.
• Management of train crew ‘off track time’, including route and traction training, medicals and ad hoc leave.
• Review and feedback into Train Planning team on the accuracy and quality of train crew diagrams, rolling stock diagrams and master rosters both pre and post implementation.
• Maintaining and updating accurate train crew records for the depots, RM logs including records for annual leave, rest days, taxis’s and Sundays.
• Ensure the full handover of key information with other RMs as required.
• Support the development of efficient rosters at PA times.
• During times of severe disruption support the train crew management desks within the KICC.

The Ideal Candidate

To be considered for this role we recommend you demonstrate the below in your application;

Desirable:

• Thorough knowledge of conditions of service applicable to train crew.
• Vocational Qualification in management.
• Good knowledge of relevant IRMA functionality.
• Thorough knowledge of relevant Southeastern train service patterns coupled with a good understanding of Network Rail and/or HS1 geography.
• Awareness of train driving techniques, rules, instructions and Railway Group and Company standards.
• Supervisory or Management Experience.

Essential:

• Excellent attention to detail
• Sound decision making skills
• Flexible approach to working
• Report and letter writing skills
• Customer awareness and focus
• Planning and organising
• Excellent team working
• Good communication, negotiation, motivational skills

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on . 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives .

We have also won the Top Employer award at the Women in Rail Awards 2022!

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

SE Trains Limited