Russian Speaking Customer Service Advisor

Russian Speaking Customer Service Advisor - Edinburgh
Salary £24-25,000
Full Time + Perm
Are you a talented Customer Service Advisor looking for a new opportunity? Does the idea of working for an fast paced and modern company appeal to you? Are you fluent in Russian?
This global client is a market leader in their industry. As a Customer Service representative you will join a highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered.
Duties and Responsibilities:
Help manage current customer accounts.
Deal with a high volume of inbound phone calls.
Maintain relationships with carriers and customers.
Provide exceptional Customer Service to customers and carriers.
Solve customer and carrier problems and help resolve issues.
Provide shipment quotes for customers and set up shipments as required by customers.
Excellent multitasking skills within their work space as well as computer software programs.
Be a professional representative of our company that other employees look up to.
Job Requirements:
High quality written and verbal communication skills
Ability to adapt to changes in the work environment
Accurate and able to produce quality work
Dependability
Problem solver
Ability to work in teams and open to others views
Show respect toward others with cultural differences
Quality decision making

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