Saas Tech - Customer Success Manager

We are looking for enthusiastic, outgoing and internationally-minded Customer Success Manager with an interest in technology, who are able to build strong relationships with our enterprise clients and who can excel in a fast-changing organisation.  Prior B2B SaaS Customer Success Management experience is highly desirable.

What would you be doing?

• Actively engage CIOs, CTOs, and senior stakeholders, enabling them to express their business objectives, then leverage  data insights  commit to action and deliver measurable improvements to  their software development organisations
• Nurture high value accounts for retention and renewal. Responsible for renewals, with up-sell and cross-sell opportunities, identified through trusted advisor relationship, passed to Account Executives to close
• Onboard Client senior managers, empowering them to use the products to support business transformation and effective operational management 
• Account Management of multiple high-touch Enterprise clients, taking a KPI driven approach and maintaining activities within our CRM. Our Customers’ success is our success.
• Use BlueOptima’s reporting suite, and MS Excel and PowerPoint, to provide engaging insights, relationship reviews and value to your clients
• Provide Marketing with Success Stories to generate collateral to educate and influence internally and externally