Sales Administrator

Reed are exclusively supporting a hugely successful and growing organisation in King's Lynn, recruiting for the position of Sales Administrator / Customer Service Advisor on a full time, permanent basis, working Monday to Friday either 8am-4:30pm, 8:30am-5pm or 9am - 5:30pm (flexible).

The role

• Customer support via phone and email, providing excellent customer service, taking orders, processing quotations and dealing with enquiries.
• Process sales orders continuously throughout the season for stock
• Process a bulk number of sales orders during our pre season for both ex-warehouse stock and direct containers.
• Allocate stock from various locations in the warehouse and from stock due to arrive
• Providing delivery updates to customers
• General product support to end and trade customers
• Monitoring Sales inbox to give after sales support and pass on any issues you cannot deal with
• Monitoring orders inbox to provide a quick order turnaround time
• Monitoring a personal inbox for customers in your area to have a direct point of contact
• Use sales and stock system to generate reports in excel to show sales figures and send out stock reports to trade customers weekly.
• Tracking orders through numerous carriers and despatch methods
• Provide updates on direct containers by communicating with purchasing department and reading updated lists or ETAs as they come through each week
• Communicate with warehouse to provide realistic delivery times for Lorry, pallet, parcel, and van deliveries
• Prepare for multiple trade shows each year. Ensure Stock and office supplies are available.
• Assist with trade customers at trade shows if required
• Participate in a Rota to man the showroom 1 day per week, take customers around and write out orders.
• Assist showroom manager in moving display stock and upkeeping retail appearance in our showroom
• Process orders taken from our showroom, update customers and work with despatch to organise our van deliveries.
• Work as part of a team to monitor the parts inbox. Identifying product issues and work with warehouse team to make parts available.
• Develop a knowledge of the product catalogue including seasonal products
• Assess credit claims, gather information, and pass the requests through to the accounts team
• Liaise with service/aftersales team to track any issues and update customers on outstanding requests
• Provide customers with EPOS reports at preseason and throughout the year as they are onboarding new products.
• Check the main sales figures weekly to spot any anomalies or missed data.

Requirements

• Existing experience within a similar role, in Sales Administration, Customer Service, Shipping Administration, Import/Export
• Strong communication skills and excellent relationship management
• Excellent organisation, planning and prioritisation
• High level of accuracy, diligent, and detailed
• Comfortable working in a fast paced environment
• Great IT skills and quick to learn
• Motivated to work towards business objectives
• Team Working and friendly nature

Package

• Salary of £24,000 - £26,000 dependant on experience
• 25 days annual leave plus bank holidays
• Pension Scheme
• Incentives
• Social Events
• Free Parking
• Huge Staff discount on products
• and more!

Please apply online with your updated CV if you're interested in this great opportunity and have relevant experience, or contact Nikki Cranmer at Reed Norwich-