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Form of work
SalaryThis is a fantastic opportunity for an enthusiastic and driven Sales Administrator who is seeking a new challenge and the opportunity to be an integral member of a FMCG expanding business.
The main purpose of the role is to efficiently and accurately provide service excellence and deliver sales by providing timely and accurate sales support to internal and external customers, dealing with enquiries and resolving any issues to their conclusion.
To offer a professional, efficient and timely service to customers and consumers in a multi-platform environment. Ensure that exceptional customer focussed standards are always adhered to.
Main Responsibilities
* Handle inbound customer calls and e-mails within specific response times.
* Maximise sales opportunities, up-selling and cross selling where possible.
* Follow agreed process for placing customer orders taking full ownership of each order processed.
* Contacting customers for payment on proforma accounts and owning the order until the monies arrive.
* Contacting customers if orders are delayed for any reason and owning this until resolved.
* Follow agreed process for handling good stock returns, ensuring that customers are fully aware of the published terms and conditions.
* Take ownership for any customer issues that arise, taking time to log them accurately. Minimise customer frustrations when dealing with issues across departments (e.g. credit, transport, etc) in line with the 'One Team, One Customer' approach.
* Make outbound calls or correspond with customers as required, following up on 100% of any commitments made.
* Maintain customer filing in logical and efficient manner.
* Working closely with dedicated Area Sales Managers to increase sales where possible.
* Raise customer invoices in line with the agreed company processes.
* Daily entry and filing of customer POD's and orders.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
