Sales Administrator

Sales Administrator
Permanent
Salary Up to GBP24.5K
Ilkeston DE7
Hours Monday to Thursday 8am-4:30pm Friday 7:30am-4pm
Sales Administrator / Administrator / Office Coordinator / Sales / Ilkeston / DE7
The Recruitment Group is working with a family-run business within the packaging industry working with food products, cosmetics, household, agricultural, and high-end consumer goods. They are committed to delivering quality solutions every single time.
Main duties and responsibilities of the Sales Administrator:
• Excellent communication required both written and verbal.
• Liaising with both customers and sales team in a professional manner.
• Respond to all enquiries from customers and update sales team.
• Handle customer complaints and issues with empathy and professionalism to ensure a positive resolution.
• Work closely with team members to ensure a seamless order fulfilment and customer satisfaction.
• Assist with the processing of sales orders and invoices accurately.
• Ensure Sage is updated and relevant department / coding is referenced on invoices.
• Prioritise and process orders for relevant sales team member to help meet company response time targets.
• Maintain and update sales and customer records on CRM system.
• Compile a list of outstanding documents and follow up and update as necessary.
• Keep an up-to-date specification list.
• Contact previous customers and / or send marketing emails to see if there is anything we can quote for
• Record financial transactions within Sage.
• Process sales invoice on Sage.
Experience/knowledge requirements for the Sales Administrator:
• Excellent organisational and multitasking skills with a keen eye for detail
• Strong written and verbal communication skills
• Proficient IT skills
• Experience using CRM systems
Please contact Recruitment Group on the contact details provided