Sales Administrator

Location: Office based at (Apply online only) Stockport Road, A-U-L, OL7 0NS

Normal Hours: 37 hours per week, Mon-Thurs 8.30am-5pm, Friday 8.30am-4.30pm

Annual Holiday: 20 working days plus Public/Bank Holidays (28 total)

Benefits: Company Pension Scheme, Employee Assistance Programme, Christmas shutdown.

Start Date: Immediate

We re hiring for a Sales Administrator to join our long-established family run Office Supplies and IT Services business based in Ashton-Under-Lyne, Tameside.

You will be joining a very hands-on team that is friendly and supportive in a relaxed environment.

The responsibilities of this role will include:

• Answering the office phone to deal with customer enquiries, routing calls.
• Building good relationships with customers and suppliers.
• Preparing quotations and processing sales orders for customers on our back-office system.
• Assist the purchasing manager to maintain competitive pricing by sourcing products from multiple suppliers to fulfil customer requirements.
• Check incoming stock against Purchase Orders for accuracy, book-in and resolve any shortages.
• Organise Sales/Purchase Returns for shortages/damaged/no longer required items.
• Maintain electronic and physical filing systems.
• Resolve Customer queries ensuring customer satisfaction and excellent service at all times.
• Review Customer activity, maintain pricing rules and setup accounts for online ordering.
• Identify opportunities to acquire new customers and increase existing Customer spend.
• Checking emails and responding to customers and suppliers in a professional manner.
• Occasionally serving customers in the showroom, processing payments and preparing orders.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by our overall business objectives.

Full training on our back-office system will be provided.

Skills Required:

• Self-driven, organised and efficient with strong attention to detail.
• Exceptional customer service including excellent verbal and written communication skills.
• Good computer skills including proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to support the business by adapting and assisting your colleagues wherever necessary.

Experience:

Previous experience in a similar role 2+ years or more.